Frequently Asked Questions (FAQ)

The FAQ section provides answers to common questions about nConnect's services, policies, and procedures to help clients understand and navigate our offerings.

Frequently Asked Questions (FAQ)

General Questions

What is nConnect?

nConnect is a comprehensive digital solutions provider, offering website design, digital marketing, and technical support services to help businesses grow and succeed online.

How can I contact nConnect support?

You can contact nConnect support by emailing us at support@nconnect.asia or by calling +66 1234 5678. Our support team is available 24/7 to assist you.

Website Services

What services does nConnect offer?

nConnect offers a wide range of services, including website design and development, digital marketing, SEO, content creation, social media strategy, and technical support.

How long does it take to develop a website?

The time it takes to develop a website depends on the complexity and requirements of the project. Typically, a standard website can take 4-8 weeks to complete, while more complex projects may take longer.

Warranty and Support

What is included in the website warranty?

Our website warranty includes lifetime coverage for major software issues, data and connectivity issues, and website usability. We also offer 365 days of support for data backup, restoration, and assistance with uploads and other tasks that clients cannot perform on their own.

How does the HelpDesk service work?

The HelpDesk service provides clients with support for 365 days after the website is delivered. Clients can use this service for updates, troubleshooting, and other assistance. Detailed information can be found at nConnect HelpDesk.

Ownership and Rights

Who owns the website after it is developed?

The client has full ownership of the website once it is developed. This includes complete control over all aspects of the website, such as user management, design, development, and data processing.

Can I use nConnect's licenses for other websites?

No, the licenses provided by nConnect are specific to the website developed for the client and cannot be used for other websites.

Data Security and Backup

How does nConnect handle data security?

nConnect uses top-tier services like CloudFlare to ensure the security of client websites. This includes protection against website attacks, spam, data breaches, and other security threats.

How often is data backed up?

Data is backed up daily between 1:30 AM and 2:30 AM. During this period, website performance might be slightly slower due to the backup process.

Training and Support

What kind of training does nConnect provide?

nConnect offers both Zoom and face-to-face training sessions. Zoom training is available for up to 1.5 hours per session with no extra cost for 365 days. Face-to-face training sessions last for 3 hours and can be conducted at the client's office or a mutually agreed location.

How can I schedule a support session?

You can schedule a support session by contacting our HelpDesk. It is advisable to book at least 14 days in advance. In some cases, we may be able to accommodate urgent requests.

PDPA Compliance

How does nConnect ensure PDPA compliance?

nConnect implements systems to display and collect PDPA (Personal Data Protection Act) consent on all client websites. This includes cookie management to enhance user experience and comply with data protection regulations. For more details, visit our Privacy Policy.

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This FAQ section aims to provide clear and concise answers to common questions, helping clients make the most of nConnect's services.